FREQUENTLY ASKED QUESTIONS

• How do I apply?

  • You can complete a finance application in just a few minutes either online, by phone or even by email link.

• Who can apply?

  • Credit is available to UK Residents aged 18/21 and over (dependent on lender) and is subject to affordability, status and lending criteria with a minimum deposit of 20%.

• Is the credit decision made quickly?

  • Yes. Normally within a few seconds.

• Is there a cancellation period for the finance?

  • Yes. There is always a mandatory 14 day ‘cooling off period’.

• How much paperwork is there to do?

  • None. It’s all digital and online.

• What is an APR?

  • Annual Percentage Rate. This is the method by which the interest is calculated and used for comparison purposes.

• Are there any penalties for paying back early?

  • No. The remaining balance will be recalculated automatically so you don't pay any more than you need to.
    If you wish to pay a ‘chunk’ off the agreement you can choose whether to reduce the length of the term or reduce the monthly repayments accordingly.

• What happens if a payment is missed?

  • A £12.00 fixed penalty charge will be incurred on your next payment. You should contact the lender and reschedule payments as quickly as possible.

• What happens if personal circumstances change?

  • Notify the lender at the earliest opportunity and ensure good communication. Contact details will be clearly provided in the finance agreement.

• What is the FCA?

  • The Financial Conduct Authority is a financial regulatory body in the United Kingdom, but operates independently of the UK government.
    It is financed by charging fees to directly authorised firms within the financial services industry.

• Am I protected by the FCA?

  • Yes. In many different ways, the FCA exists entirely for your benefit. For more information, please visit thier website.FINANCIAL CONDUCT AUTHORITY (FCA)

• How do I make a complaint?

  • Please see our Complaints Procedure document on the link below.COMPLAINTS PROCEDURE